Question 1

Where are orders dispatched from?

Accepted Answer

Orders are dispatched from Western Australia.

Question 2

Is Australian shipping free?

Accepted Answer

Yes. All Australian orders include free shipping.

Question 3

Do you offer international shipping?

Accepted Answer

Yes. International shipping is available. International customers are responsible for confirming import eligibility in their country and for any customs duties, taxes, or local restrictions that may apply.

Question 4

How can I contact support?

Accepted Answer

For order, shipping, or documentation questions, email support@nucleuscompounds.com.

Question 5

Are batch documents available?

Accepted Answer

Batch verification documents are available where applicable. Product pages or the documentation page should be used to review available documentation before ordering.

Question 6

What are these products intended for?

Accepted Answer

Products are supplied for research/laboratory use only. They are not supplied for human or animal consumption.

Question 7

Can I change or cancel my order?

Accepted Answer

If your order has not yet been dispatched, contact support@nucleuscompounds.com as soon as possible. Once an order has been dispatched, changes may not be possible.

Question 8

What is your returns policy?

Accepted Answer

Due to the handling requirements of research materials, change-of-mind returns cannot be accepted once an order has been dispatched. This does not limit any rights available under Australian Consumer Law.

Question 9

When will I receive tracking?

Accepted Answer

Tracking details will be provided once your order has been processed and dispatched.

Question 10

What should I do if I entered the wrong address?

Accepted Answer

Contact support@nucleuscompounds.com immediately. If the order has not yet been dispatched, the address may be able to be updated.

Questions, answered.